Have questions? We're here to help! Please tap the to view our quick answers to your Frequently Asked Questions!
About Your Artwork and Product Questions
Can I use my logo or artwork for custom design?
Sure, you can! If you already have the vector image of your logo or finished artwork, then you are ready to personalize the chopsticks, chopsticks case, and chopstick sleeves, which are found within our Personalized Chopsticks page, plus all the other Asian tableware, like personalized chopstick rests and Chinese spoons, we have in-store.
Having your logo or finished artwork for design will also give you the chance to have the same printed in the custom color of your choice. So email us at Info@PersonalizedChopstickStore.Com. Or, call us at 610.438.0632 during business hours, 9 A.M. to 6 P.M., Mondays to Fridays, except Holidays, to let us know your interest about this PersonalizedChopstickStore.com-exclusive and premium offer!
What are the requirements for the artwork I will provide by email?
To hasten the completion of your personalized order, we recommend that your logo or artwork must be print-ready, in that it:
Consists of a finished artwork with its custom text
Preferably, a vector-based image: Adobe Illustrator (.ai.) or .eps
In solid black and white since we can only print your design in one (1) color
Measures at least 2.5 inches square
Please email your logo or finished artwork to Info@PersonalizedChopstickStore.Com together with other important ordering information, like the Order Number, the Product Name of the personalized chopsticks, chopstick sleeve, chopstick case, chopstick rests, or Chinese spoon that you need, and the ink color for your design.
Please note that the size or position of your custom printed or engraved designs are only as shown in the respective product's sample pictures. If you have questions about your design, please email your logo or finished artwork to Info@PersonalizedChopstickStore.Com. Once we receive your image, we will contact you.
I have my design but it is not in vector format.
It's very definitely okay! Please note that we never print your personalized chopsticks, chopstick case, chopsticks sleeves, chopstick rests, or Chinese spoons if your design looks odd on them. Which is why in most cases, we try to use submitted logos and finished designs with smaller resolutions or amend your submitted design that is a JPG, PNG, PSD, GIF, or BMP file into a vector format FREE of charge if it is simple.
However, we may charge for the alteration of your logo or submitted design, which can't be rectified quickly. In which case, we will advise you beforehand of any additional cost that might be incurred. Please note that delays, which may arise from preparing supplied logos or finished artworks that are not print-ready for superior-quality printing, may lead to your custom order missing your desired delivery date, especially for your personalized orders, which are placed under our 1 to 2 business days Rush Production option.
Can I customize a design from your template?
Yes, you can customize a design from our templates using any of the ink colors available on our menu and with your custom text. We work hard creating our exclusive designs, thus it makes us so happy if you tap it as the signature logo or design for your personalized chopsticks, chopstick sleeves, chopstick rests, chopstick case, or Chinese spoons for favors, gifts, or promotional items.
When you use a design from our templates, please know that:
Both the image and your custom text is printed in the ink color of your choice.
Your custom text is printed in the font style as shown on its template; and,
Unless otherwise requested, your design is printed or engraved in the standard
size for your chosen chopsticks, chopsticks case, chopstick sleeves, chopstick
rest, or Chinese spoon.
Also, the design templates available here on our store are PersonalizedChopstickStore.com-exclusive and FREE for use by our customers. The use, printing, and engraving therefore, of any of these designs without our permission and by other channels – whether for personal or commercial use – are strictly prohibited.
Can you print my custom text, logo, or design on different colors and/or styles of chopsticks?
Chopsticks come in many different colors, shapes, sizes, and designs. Plus, there are ink colors, which look good against some colors of chopsticks, but not on the others. Thus, to ensure your satisfaction and the best outcome of your personalized chopsticks, our current process is to print one (1) custom text or finished artwork on one (1) color and style of chopsticks. This process also lets us maximize the preparation of your design and to evenly distribute your ink color across all the chopsticks in your order, effectually allowing us to keep your custom chopsticks at their very attainable prices.
The same goes true for your order of personalized chopstick sleeves, chopstick rests, chopstick case, Chinese spoons, and other types of Asian tableware.
Can you print my text or logo in custom colors?
Yes, we can. Just add $0.15 per order quantity to have your logo or finished artwork printed in the custom color of your choice. Custom color printing is currently available for our Custom Printed Origami Crane Chopstick Rests. As such, you can order your personalized origami crane chopstick rests with the custom color print of your text, logo, or finished design. And, if you want your custom text, logo, or finished artwork printed in a custom color on chopsticks and Asian tableware other than said chopstick rest, please don't hesitate to let us know via email at Info@PersonalizedChopstickStore.Com or phone call to 610.438.0632.
Yes, you can. Sample personalized chopsticks, chopsticks case, chopstick sleeves, chopstick rests, Chinese spoons, and other types of Asian tableware are available for only $0.99 plus Shipping Fee. Requesting a sample is quick and easy, too! Just tap our $0.99 Sample Chopsticks page to check-out the sample chopsticks or other Asian tableware that you need. Please note that we can only accommodate one (1) sample per order. Sample personalized chopsticks, chopstick sleeves, chopstick case, chopstick rests, and other types of Asian tableware will also come in random colors and design for the customization style of your choice. They will also feature a random print or design and will be shipped to you within the day or the next business day.
Due to the detailed and time-consuming process, which are required to personalized a piece or pair of chopsticks, we cannot fulfill requests for sample chopsticks, which feature a specific color, design, or artwork. But if you are interested, you can request a preview or mock-up of your personalized order, which we will send via email. Or, you can place a minimum-sized order to see, show, or try as samples.
Can I order custom-made chopsticks?
As of now, we only custom print texts, logos, and designs on chopsticks, chopstick rests, chopstick cases, and Chinese spoons. But we are consistently looking for ways to create the best personalized chopsticks gifts, party favor, or promotional item experience for your pals, customers, guests, and gift recipients alike. So be sure to always check us out for exciting additions to our range of chopsticks for sale.
Other chopsticks cannot be personalized - why?
It is expensive to personalize just a piece or pair of chopsticks, which is why by default, all chopstick styles, which are readily available for you to buy at no minimum, that is – from as few as only one (1) piece – are currently sold without the custom print or engraving of your special text or design. But if you want to order them personalized, please let us know via email to Info@PersonalizedChopstickStore.Com
Why can I print my design on paper chopstick sleeves in Black ink only?
We individually test and carefully select the ink colors that we use for all your personalized chopsticks, chopstick sleeves, chopstick case, Chinese spoons, and other Asian tableware. And, in the case of personalized paper chopstick sleeves, your custom text, logo, or design projects a whole lot better, in fact, it looks like a modern and elegant trim, when printed in Black ink against the premium quality paper material of each personalized chopstick sleeves. Not to forget, black is also a very flexible color, so you can easily go all-out in realizing the plethora of design ideas that you have on every color of paper chopstick sleeves that we have in-store.
Order Details, Fees, and Returns or Exchanges
When will I receive my order?
Standard Service - Up to 3 Weeks
Please allow up to 3 weeks for delivery from the time your order is placed.
The production time for all personalized orders is up to 10 business days.
This does not include the shipping time.
Orders are shipped from Easton, Pennsylvania.
With standard shipping, please allow 2-5 business days more for delivery.
Rush Service – About 2 to 10 Business Days
Can you rush my order
If you need your personalized hand fans sooner, you can choose from any of our Rush Production options. It is an additional $25 to $75 premium service that moves your order to the top of the production line for printing.
1-2 Rush business days, Excludes Shipping Time (Additional $0.75 Per Piece) ($35 Minimum, Max $75 per order*)
3-4 Rush business days, Excludes Shipping Time (Additional $0.55 Per Piece) ($25 Minimum, Max $55 per order*)
*If your order with 1-2 Rush Business Days or 3-4 Rush Business Days does not meet its required $35 or $25 Minimum Rush Order Fee, the amount needed to attain its respective minimum rush fee will be added separately.
*If the rush fee is greater than $75 for the 1-2 days or $55 for the 3-4 days, the excess will be returned to you as refund.
Please note that the aforementioned Rush business days do not include the shipping or transit time.
Express shipping may also be needed for your last-minute order.
Please call us at 610.438.0632 to inquire about our production time and the correct shipping method to select.
Why are there different set-up fees?
The print size, the preparation of your design's template, which is needed to ensure the uniform size and superior-quality imprint of your design, and production overhead costs, which are commensurate to the complexity of the work required for your design are some of the factors, which contribute to our different set-up fees. Fix-priced per order, you can save more on set-up fee with the more personalized hand fans that you buy. For your reference, here are the four (4) types of set-up fees we have here on PersonalizedChopstickStore.com:
$1 Optional Engraving Set-up Fee: This is applied to the optional engraving of your custom text in standard font to select chopstick styles.
$25 Custom Artwork Set-up Fee: This is applied to the custom printing of your up to three (3) lines of standard text, max 30 characters per line, on our personalized chopsticks case.
$50 Custom Artwork Set-up Fee: This is applied to the custom printing of your logo or finished artwork.
$35 Artwork Design Fee: In addition to the $50 set-up fee, this is added to custom orders that need any graphic design change.
Majority of our chopsticks for sale are for you to personalize for FREE. Please tap our Personalized Chopsticks page to shop your custom chopsticks with no set-up fee today!
Can I modify or cancel my personalized order?
Once your order is placed and confirmed through our website or via our phone ordering, the details of your order is immediately sent to our design team so that we can start the transfer of your logo or cool artwork on the hand fan style of your choice. The completion of your order – whether here on our website or by phone – also confirms that you have reviewed and verified the accuracy of your custom order before it was submitted. Understandably, modifications and cancellations on personalized orders cannot be accepted.
For more information about order modification and cancellation, it is best to call us at 610.438.0632.
What is your return or exchange policy?
We offer a 90-day return or exchange for non-personalized items.
We regret to inform you, however, that all personalized items are non-refundable and non-exchangeable.
PersonalizedChopsticksStore.com's General FAQ has the most comprehensive run-down of our quick answers to your Frequently Asked Questions about shopping here on our site. And, if something still is unclear, please do not hesitate to contact us via email at Info@PersonalizedChopstickStore.Com. Or, call us at 610.438.0632, Mondays to Fridays (9am-6pm EST), except Holidays.